Hacked, disabled, or restricted? We handle the recovery case.

Often, yes. Hacked accounts with a clear ownership record have the best odds. Disabled and banned accounts depend on why the platform acted. Automated mistakes and mass reporting are frequently reversible. Repeated real violations usually are not, and we will tell you that in the free case review.

Instagram, Facebook, Facebook Pages, Meta Business Portfolios (formerly Business Manager), Meta ad accounts, and TikTok, including TikTok ad accounts. If your case sits on another platform, ask anyway. We will say plainly if it is outside what we can help with.

No. The platform makes the final decision, and nobody honest can promise it. What we guarantee is the work: a written scope, every submission done correctly, and follow-up until the case closes. Because our pricing is performance-based, most of the fee is only due if access is restored.

It depends on the case type. A hacked creator profile is simpler than a restricted ad account tied to a Business Portfolio. After the free review you get a fixed written quote with a small case fee up front and the balance due on restore. You never pay for a case we already told you we cannot help.

Our median time to restore is about six days, but typical cases range from two days to a few weeks. Platform review queues, how much evidence exists, and the account type all change the timeline. Treat anyone who promises 24 hours with caution.

Yes, in many cases. Check your inbox first for a security email from the platform about the change, which often includes a link to reverse it. After that, identity verification paths such as a video selfie are the next route. We document everything you still control so the platform can match you to the account.

Yes. We identify the exact restriction, fix whatever triggered it, and file the request through Business Support Home with the right evidence. Do not open a new ad account or portfolio while you wait. Meta can treat that as circumventing the restriction, which makes the original case much harder to win.

Proof that the account is yours: old login emails, invoices for ad spend, business registration, photos of you on the account, and screenshots of any messages from the platform. Redact ID numbers and payment details before sharing. We never need your password, and we will never ask for it.

No. Ads Arsenal is an independent agency. We know the official channels, the evidence each one expects, and the order that works, but we have no special access and we do not claim to. Be wary of anyone who says they have contacts inside a platform.

We harden it the same day. That means authenticator-based two-factor, new backup codes stored offline, unknown sessions removed, admin and partner roles audited, and old third-party apps disconnected. You also get 30 days of follow-up support in case anything else surfaces.

Repeat disables usually come from one of four causes: automated enforcement misreading content, mass reporting by competitors or trolls, a risky third-party app with account access, or logins from flagged devices. Part of every case is finding the cause, so the fix lasts longer than the next review cycle.